Garage Door Repair


Residential Garage Door Repair

Your garage door is the largest moving object in your home. It functions via a series of simple machines: pulleys, cables, rollers, axles, gears, etc. When one of these components is faulty, it can create secondary issues and cause other parts to wear out prematurely. Professional garage door companies with experienced technicians recommend having your garage door and opener serviced at least once a year. Here at State Line door & Lift, we also recommend having us out to do a safety check and tune-up on all your garage doors and garage door openers.

So what types of things can go wrong on your garage door and opener? Here is a quick review of some very common things that wear out over time, based on the frequency of use.

Garage Door Springs

Garage door springs create the counterbalance of the weight of your garage door. The springs are calibrated for the exact weight and size of your garage door. While most springs look the same, there is a significant difference. Extension springs are attached to the backhangs, or end of the horizontal track and extend above the track when the garage door closes. This is like having independent suspension on your car, each side pulling at a different rate, which is great for those with uneven garage floors.

However, these springs can cause damage and even death when they break. Unless, of course, you have safety cables attached. Torsion springs are attached to the wall above the garage door itself. These are most costly, but better for the lifespan of your garage door. These require specialized tools to replace and we do not recommend replacing as a DIY project.

The life expectancy of garage door springs varies from 10,000 cycles up to 50,000 for residential garage doors. One cycle is opening and closing the garage door. The average is approximately 7 years. Springs are designed to fail eventually, and engineers have not developed a garage door spring that lasts forever.

Extension springs can be replaced at a cost between $145-$200 for residential garage doors. Torsion springs can be replaced at a cost between $250-$400 for most residential garage doors. Some residential garage doors have commercial spring setups and push $1000 to replace. Prices include labor.

Garage Door Cables

The garage door springs provide the counterbalance of the garage door itself, via the cables that are attached to the bottom bracket of the garage door. Garage door cables often break where they attach to the bottom bracket, where water and humidity cause rust and corrosion. When one cable breaks, the door will end up crooked and difficult to close, often causing more damage to the track and garage door.

On bigger doors, this is actually very dangerous, and highly recommend calling out a professional immediately to get your home secure as soon as possible. Cables can be easily spotted for replacement with any tune up or safety inspection. A visual inspection will show rust and corrosion starting, and with the minimal cost of replacement, we highly recommend saving money and do some preventative repair.

Replacement cost is between $125-$185 for most residential garage doors, including labor.

Garage Door Pulleys

Pulleys are present only on garage doors with the extension spring system. There are four of them on your door. The front two pulleys, when bad, often cause the garage door to shimmy shake when closing.

Other symptoms include garage door bouncing, loud squealing or clicking noise, or rough/violent operation. These also are easily spotted on any tune up or safety inspection, and very affordable to replace. Highly recommend replacing all 4 pulleys on your garage door.

Pulleys can be replaced for $10-$20 each without labor.

Garage Door Rollers

The rollers on your garage door are what allow your door to run smoothly along the track. Many garage doors installed before 2008 here in Kansas City, came with steel rollers. These rollers were loud to begin with, and wear out quicker than nylon.

When your garage door is in the open position, the rollers are the only thing that keeps the door in the air, taking all the weight of the door on its stem. If you hear lots of clicking noises coming from your garage door when you open and close it, that’s the ball bearings in your rollers. They are worn out and need to be replaced. We highly recommend replacing with nylon coated, 11 ball bearing rollers. These rollers will last you decades and will quiet your door enough so you can have a conversation in the garage.

One mistake we see homeowners make is replacing these rollers themselves with purchases from big box stores, just to see them wear out within a year. These are low-quality rollers and highly discourage you from purchasing them at these stores. Bad rollers are easily caught with any safety inspection or tune-up.

Replacement cost ranges between $8-$20 each roller for most residential garage doors without labor.

Garage Door Section Replacement Options

Wood Section Replacement

Unfortunately, replacing rotten wood sections is something in the past. Our local dealer/supplier of wood sections here in Kansas City stopped production several years ago. The cost of replacing these sections now rivals the cost of a brand new complete garage door.

Most homes built here in Kansas City before 2000 have wood garage doors, which are now showing signs of water damage and rot. If you are seeing these signs, we highly recommend placing garage door replacement higher on your homeowner's to-do list.

Replacement cost ranges from $400-$1100 for one bottom section without labor.

Steel Section Replacement

This is more easily done if you happen to have your car bump your garage door. The industry has moved to steel garage doors, providing more of a maintenance-free model.

Here is Kansas City, most garage doors are produced by just a few manufacturers that are still in production and easily accessible. However, the most popular garage door supplier from the 90s and 00s is no longer in business. These sections are no longer available and we have the unfortunate task of telling you the only fix is a new garage door.

Replacement cost ranges between $200-$500 for one bottom section on most residential garage doors

Garage Door Safety Sensors

The safety sensors on your garage door opener, or photo eyes as we call them, are there to prevent you from closing your garage door on something.  These became mandated by law in 1993, and all garage door openers are required to have them installed no more than 6 inches above ground level.

While they are a fantastic safety measure to keep kids and pets safe, it also helps prevent damage to your garage door and other valuable items in your garage. But like anything else, sometimes these become faulty, or quit working suddenly. If you find yourself with a garage door that won’t close, be sure to check your photo eyes, and make sure that the LED light on each one is on.

Check to make sure there is nothing in the beam path along your garage door opening. Make sure to adjust the photo eyes as needed, often times in the fall and spring months, homeowner accidently bump these when working in the yard or cleaning out the garage.

This will help you save money on a service call. We also try to walk you through this troubleshooting when you call. Other problems may be present, though. If a recent storm rolled through, you may have received a power surge to the garage door opener itself, causing the circuit board in the photo eyes to malfunction.

There could be an issue with the wire for the safety eyes as well. We always start with the most cost effective solution and work back from there, sometimes resulting in replacing the entire garage door opener itself, depending on the age of the opener. This, unfortunately, cannot be identified with any tune up or safety check as it’s electrical.

Replacement cost usually ranges from $150-$200 with labor on most residential garage door openers.

Garage Door Stripped gears

Another common repair is the gear kit in older Liftmaster, Chamberlain, and Craftsman garage door openers that are chain driven. While we know this is a development fault of these openers, made between 1990 and 2012, the openers themselves are good openers.

The gear kit in these openers can be easily replaced and often identified with any tune-up or safety checkup.

There are two points where the gear kit goes bad. The first is the plastic gear inside the opener itself. And the other is the sprocket where the chain attaches to the garage door opener on top of the unit.

Both are common wear and tear issues, however, it is a secondary problem that occurs due to some issue with your garage door itself. So, if you find yourself needing a new gear kit, make sure to double-check your garage door balances correctly. A trained professional technician will spot these issues with any safety check or tune-up.

Gear kits can be replaced between $145-$175, including labor.

Garage Door Remotes and Keypads

These electronic devices do go bad. They wear out, not from use usually, but because they are just electronic and some malfunction occurred.

Universal remotes range from $45-$65. Keypads range from $65-85. Without labor or service call.

Garage Door Repair Service Call

The most simple fixes just require someone with time and knowledge of what they are doing. Without any parts needed to fix a garage door, plan on paying a service call for the labor and knowledge.

We always want to fix your door with cost in mind. This means we will find any way to get your garage door up and running without added cost to you.

If it’s possible to fix your door without any additional parts, and we feel confident it’s safe for use, that’s all we will do. Residential Service call rate is $89.

Commercial Garage Door Repair

Commercial garage door repair is more geared for preventative maintenance. Often times, without a functioning garage door, your business comes to a halt or hampered in some way. Commercial service requires specialized equipment, tools, and knowledge of complex systems that your average garage door company lacks. Here at State Line Door & Lift, we have that knowledge.

We highly recommend signing up for a preventative maintenance service plan with us, so you never have an unexpected shut down of the production or functionality of your business.

We recognize you don’t make money if you can’t get your bay doors open to load or unload. Unsafe doors place your employees at risk of injury, dip in morale, disgruntled attitudes, etc.

Overhead door problems shouldn’t be an issue in your day to day operations. But in the event that you find yourself without a working overhead door or opener in your business, a commercial service call is $139.

Our service agreements can be customized to what you actually need, which doors you use more often, which ones are crucial to your operation, etc. We have annual, semi-annual, and even quarterly agreements. Want us out there every month? We do that, too.

Call to set up a Preventative Maintenance Agreement Estimate. We’ll come out and meet with you or your maintenance supervisor to give you the most thorough plan available. We also offer prepayments, automatic payments, and net 30 invoicing.

We do not provide on-site free estimates for repairs. A diagnosis fee of $89 is charged.

Frequently Asked Questions

Will a garage door work without the sensors?

If you garage door opener is made after 1993, then you have safety sensors, or photo eyes, that help prevent the door from closing on anything valuable, like your car or person. The garage door opener will operate if you hold the wall button down until the garage door shuts completely. This is a bypass feature to get you through until a professional can come out and fix the issue. There are troubleshooting signs that will allow you to diagnose this issue before you call a garage door company to make an appointment for a repair.

How long do garage door sensors last?

The garage door opener safety sensors are electronic, and as such, last about as long as the opener itself. Power surges and storms can knock out garage door opener circuit boards and safety sensors.

Why are there different types of garage door springs?

There are two main types of garage door springs. Torsion and extension. Torsion springs are attached to the wall above the garage door itself.

Extension springs are attached at the back of the track and extend along the top of the horizontal garage door track.

Usually, a single wide door up to 7’ tall may have extension springs, while double-wide doors are always torsion springs.

Why does my garage door open on its own?

Most of the time, the wiring short circuits between the operating motor unit and the wall button in the garage. A short circuit can send a charge to your garage door, causing it to open.

You should also check the safety sensor wiring, which can sometimes cause your door to open unexpectedly.

Also, check to make sure you don’t have an extra remote in a junk drawer somewhere. More common would be a malfunction wall button or interference from a neighbors garage door opener and remote.

How do I know if my garage door springs are bad?

Look for signs of wear or damage in the different components of your garage door by standing inside the garage and inspecting them with the door closed. Look at the garage door springs, mounting hardware, pulleys, cables and rollers for any signs of damage or wear.

A better idea is to know how old the springs are and when they were replaced last. Extension springs will have visible signs of wear with gaps in the spring coils.

While torsion springs can only be measured by the number of cycles the garage door has had in its lifespan.  There are counters available for preventative maintenance.

Are garage door springs covered by home warranty?

The answer is NO. This is because a home service agreement, contract or warranty covers only the cost of repairs or replacement of home systems or appliances.

That said, a home warranty will most likely cover your garage door opener. If not, you can always pay an extra premium to have it covered.

Should I replace both garage door springs?

If your garage door has two springs pulling the door up, then definitely have both replaced. The second spring will break, it's just a matter of time which is usually within 6 months.

Have both springs replaced while the garage door repair company is there to save money. This is standard operating procedure for any garage door company.

Why do springs break on garage doors?

Your usual wear and tear is going to be the most common reason for a garage door torsion spring to fail at any given time.

The torsion springs opening and closing your garage door at any given time are in fact under a lot of pressure and so are rated for a certain number of cycles.

Will my garage door work with a broken spring?

A garage door with a broken spring should not be opened or closed using an automatic operator. All though some openers can lift the door, you risk damage to the operator and the door.

It is very dangerous to operate your garage door with a broken spring. The door may slam down on top of someone or something. This may also cause the cables to slip the drum and result in your garage door jammed open, which is a much more dire situation.

How much does it cost to replace garage door springs?

Replacing both torsion springs are your garage door will cost you anywhere from $200 to $325 for your standard garage door.

Some variables include heavy covered garage doors where commercial grade springs are used, this will increase the price significantly, sometimes upwards of $1000. 

Extension springs on your garage door are typically a little less to replace, ranging from $150 to $225.

What is the average life span of garage door springs?

The average home opens and closes a garage door four times daily, and, with a 10,000-cycle torsion spring, this translates to a lifespan of approximately seven years.

Can I replace a panel on my garage door?

The answer is yes, of course. As long as the manufacturer is still in production with that door model.

With manufacturers here locally, like Amarr, Clopay and Doorlink, getting your section replaced can be quite simple and quickly accomplished.

There are situations where your door is no longer available, which results in a new garage door.

How much does a new garage door cost with installation?

A new garage door with installation can range from $500 to $15,000. With so many variables, it’s difficult to narrow down a more accurate range. 

However, more commonly, the average on a single wide, insulated garage door is $600-$1000.  On a double-wide insulated door the range is $1100-$1800. 

Should I get an insulated garage door?

The answer is yes. If the garage is attached to your home, this is simple. The only variable would be how much insulation do you want?

On detached buildings that are not insulated, then a non-insulated garage door will suffice. Keep in mind that the more insulation a garage door has, the more durable it is.

What is the life expectancy of a garage door?

You should expect approximately 10-30 years for the life of your garage door. Depending on what your door is made of and how often you have it serviced and maintained. Some doors last less than 10 years, while doors from the 1920s are still in use today.

How much does it cost to repair a garage door?

A garage door repair company will have a standard service call rate from $60-$130. This usually covers most labor for the first 45 minutes.

Standard repairs such as springs, pulley, cables, and motors typically have set pricing, as they’re common repairs on garage doors.

Always, parts always cost extra and are on top of the service call fee.

Do you give free estimates?

On any garage door replacement, yes.

Most companies will offer this to homeowners.

Can I get a free estimate on garage door repairs?

Typically, no. Once you call out a garage door company to fix or repair you garage door or opener, there will a diagnostic fee if you want to get estimates from other companies for repairs.

Most garage door companies can give you a ballpark price range once you describe your problem over the phone.

Why won’t my garage door remote work?

Replace your battery in your remote. Also, check to see if your garage door opener is in lock mode on your wall button.

Sometimes, with a power surge to your home, the garage door opener circuit board will remove anything programmed to it, so try reprogramming the remote and keypad.

Why won’t my garage door close?

Often this is because the safety sensors are blocked or misaligned. It’s a safety feature. Check your safety sensors and realign as needed.

Often times, you can get your garage door closed by holding down the wall button in a pinch.

Why does my garage door open a few inches?

You most likely have a broken garage door spring. Your door will not operate, or shouldn’t operate, with a broken spring. Highly recommend not operating your garage door with a broken spring.

How much should a garage door spring replacement cost?

Torsion springs will range from $225-$375. Extension spring replacement will range from $150-$225. If you’re paying lower than these ranges, you may be getting used parts from the contractor you hired. If you’re paying more, you may have a special set up or more than 2 springs, or most commonly overpaying.

What types of garage door openers are there?

There are 3 main types of garage door openers. Chain drive, belt drive and direct drive (or jackshaft). All 3 have their pros and cons.

Homes are set up differently and may narrow your options. Talk to a professional and see what works best for you.

Chain drive or belt drive?

Chain drive openers are less expensive but in no way less quality. The most common reason for going with a belt drive opener is the noise factor. Belt openers are quieter than chains and typically come with a better warranty from the manufacturer.

What is r-value in a garage door?

The R-Value number is the amount of insulation in the garage door. The higher the number, the more insulation, which results in a warmer garage and house in the winter.

How do I seal my garage door?

Your garage door has 4 sides that make contact to the outside of your home. The sides and top are comprised of a PVC material, while the bottom is a rubber seal.

Call a professional like Stateline Door & Lift for color matching and no fuss replacement.

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